Frequently Asked Questions

Motifiti is an online marketplace that connects people buying cars with people selling them. Sellers list their vehicles, buyers browse and search them, and the two talk to each other directly.

We are a platform, not a dealership. We don't own the cars listed here.

No. Motifiti has no physical yard or showroom, and we don't stock or own any of the vehicles on the site.

Every car you see belongs to the seller who listed it. Viewings, test drives and inspections are arranged directly with that seller.

Kenya only, for now. Every listing, seller and price on the platform is Kenyan.

Some cars are listed as direct imports that haven't landed in Kenya yet - those listings say so clearly, including where the vehicle currently is.

No. Money never passes through Motifiti. Payment, paperwork and handover happen directly between you and the seller.

We don't hold funds in escrow, and we are not a party to your sale. Treat any request to pay Motifiti for a car as a red flag - we will never ask for that.

Every listing has a chat button that messages the seller inside Motifiti, so you don't have to hand over your phone number to start a conversation.

Some sellers also choose to show a phone number or email on their listings. That's their choice, per listing.

No. We don't inspect vehicles or verify their condition, mileage or paperwork.

Always view the car in person, confirm the logbook details match the vehicle, and consider an independent mechanical inspection before paying anything.

See the car physically, confirm the seller's identity, and check that the logbook, chassis number and registration match what you were shown.

For a used Kenyan car, an NTSA records search against the registration number is worth doing.

If anything is being rushed or a deposit is demanded before you've seen the car, stop.

No. Browsing, searching, saving cars and messaging sellers are all free for buyers, and we take no commission from a sale.

We charge sellers for listings. We do not take a commission or a percentage of any sale.

Whatever a buyer pays for a car goes to the seller - Motifiti takes no cut of it.

M-Pesa, initially. Other payment options may follow.

If you're unsure what you owe or how to pay, message support before sending anything.

Create an account, choose Sell a Car, and follow the steps. You'll be asked for the make and model, specs, condition, photos and your asking price.

Your listing needs photos, mileage, specs and a price before it can go live - those are what buyers actually search and filter on.

No. In-app chat works without revealing your number, and you can decide per listing whether your phone or email is displayed.

Yes. When you list, choose the option for selling on behalf of an owner. You'll be asked for an Authority to Sell document - not to advertise the car, but because serious buyers often ask for it.

Yes. Alongside marketplace listings, we build websites and enterprise solutions for dealerships - your own branded site, your stock, your customers.

Pricing depends on what you need. Message us and we'll talk it through.

Yes. A seller account gives you a stock list, marketing tools for sharing listings, and analytics on how your cars are performing.

No. Anyone can browse and search. You need an account to message a seller, save cars, or list one yourself.

From your account settings. Deleting removes your account and, if you're a seller, your listings along with it. It can't be undone.

Tell us. Message support with a link to the listing and what looks wrong, and we'll look into it.

Never send money for a car you haven't seen.